MORryde Staff Executes Friendly Professionalism

September 10, 2019

“Last week I visited MORryde to have an inspection done on my RV, in which I live full time and accordingly, on which I heavily depend. I therefore had reason to work with Brian Hosinski, and in doing so, had such a satisfying and productive visit, that I wanted to write to someone to report in on it all. Brian’s work, along with the technician who examined my trailer, was characterized by what I like to call ‘friendly professionalism’, exactly what one wants to see in a supplier on whom one depends, as I do on your company. Happily, the inspection showed that the components were in good shape and that I did not need any repairs. The good news was not delivered by any attempt to sell something not needed, but rather with a friendly report that reassured one, both on the content and the way it was handled. In addition, having been in the middle of a grueling, three and a half month long trip, I was motivated to request to stay at your facility for an extra night, looking to catch my breath. Brian arranged for that to be done, did so in a way that made me feel welcome, and capped what was the kind of trip one hopes to have with every supplier of goods and services; to wit, with good will and an obvious effort to accommodate a customer.

I am not above respectful complaints when things don’t go well, but believe that when the opposite is true, one should say so. In total, the company conducted itself in a way that simply encourages more business…..’service’ is always about ‘sales’…..but simply did so by being gracious, efficient and reassuring.

Bravo to you for having such people on staff.”

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