“Last week I visited MORryde to have an inspection done on my RV, in which I live full time and accordingly, on which I heavily depend. I therefore had reason to work with Brian Hosinski, and in doing so, had such a satisfying and productive visit, that I wanted to write to someone to report in on it all. Brian’s work, along with the technician who examined my trailer, was characterized by what I like to call ‘friendly professionalism’, exactly what one wants to see in a supplier on whom one depends, as I do on your company. Happily, the inspection showed that the components were in good shape and that I did not need any repairs. The good news was not delivered by any attempt to sell something not needed, but rather with a friendly report that reassured one, both on the content and the way it was handled. In addition, having been in the middle of a grueling, three and a half month long trip, I was motivated to request to stay at your facility for an extra night, looking to catch my breath. Brian arranged for that to be done, did so in a way that made me feel welcome, and capped what was the kind of trip one hopes to have with every supplier of goods and services; to wit, with good will and an obvious effort to accommodate a customer.
I am not above respectful complaints when things don’t go well, but believe that when the opposite is true, one should say so. In total, the company conducted itself in a way that simply encourages more business…..’service’ is always about ‘sales’…..but simply did so by being gracious, efficient and reassuring.
Bravo to you for having such people on staff.”
Please contact our parts department to discuss options that may work for you.