FRIENDLY PROFESSIONALISM

    September 10, 2019

    Last week I visited your company to have an inspection done on my RV, in
    which I live full time and accordingly, on which I heavily depend.

    I therefore had reason to work with Brian Hosinski, and in doing so, had
    such a satisfying and productive visit, that I wanted to write to
    someone to report in on it all.

    Brian’s work, along with the technician who examined my trailer, was
    characterized by what I like to call “friendly professionalism”, exactly
    what one wants to see in a supplier on whom one depends, as I do on your
    company.

    Happily, the inspection showed that the components were in good shape
    and that I did not need any repairs. The good news was not delivered by
    any attempt to sell something not needed, but rather with a friendly
    report that reassured one, both on the content and the way it was handled.

    In addition, having been in the middle of a grueling, three and a half
    month long trip, I was motivated to request to stay at your facility for
    an extra night, looking to catch my breath. Brian arranged for that to
    be done, did so in a way that made me feel welcome, and capped what was
    the kind of trip one hopes to have with every supplier of goods and
    services; to wit, with good will and an obvious effort to accommodate a
    customer.

    I am not above respectful complaints when things don’t go well, but
    believe that when the opposite is true, one should say so.

    In total, the company conducted itself in a way that simply encourages
    more business…..”service” is always about “sales”…..but simply did
    so by being gracious, efficient and reassuring.

    Bravo to you for having such people on staff.

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