Last week I visited your company to have an inspection done on my RV, in
which I live full time and accordingly, on which I heavily depend.
I therefore had reason to work with Brian Hosinski, and in doing so, had
such a satisfying and productive visit, that I wanted to write to
someone to report in on it all.
Brian’s work, along with the technician who examined my trailer, was
characterized by what I like to call “friendly professionalism”, exactly
what one wants to see in a supplier on whom one depends, as I do on your
Happily, the inspection showed that the components were in good shape
and that I did not need any repairs. The good news was not delivered by
any attempt to sell something not needed, but rather with a friendly
report that reassured one, both on the content and the way it was handled.
In addition, having been in the middle of a grueling, three and a half
month long trip, I was motivated to request to stay at your facility for
an extra night, looking to catch my breath. Brian arranged for that to
be done, did so in a way that made me feel welcome, and capped what was
the kind of trip one hopes to have with every supplier of goods and
services; to wit, with good will and an obvious effort to accommodate a
I am not above respectful complaints when things don’t go well, but
believe that when the opposite is true, one should say so.
In total, the company conducted itself in a way that simply encourages
more business…..”service” is always about “sales”…..but simply did
so by being gracious, efficient and reassuring.
Bravo to you for having such people on staff.
Please contact our parts department to discuss options that may work for you.