September 10, 2019

Last week I visited your company to have an inspection done on my RV, in
which I live full time and accordingly, on which I heavily depend.

I therefore had reason to work with Brian Hosinski, and in doing so, had
such a satisfying and productive visit, that I wanted to write to
someone to report in on it all.

Brian’s work, along with the technician who examined my trailer, was
characterized by what I like to call “friendly professionalism”, exactly
what one wants to see in a supplier on whom one depends, as I do on your

Happily, the inspection showed that the components were in good shape
and that I did not need any repairs. The good news was not delivered by
any attempt to sell something not needed, but rather with a friendly
report that reassured one, both on the content and the way it was handled.

In addition, having been in the middle of a grueling, three and a half
month long trip, I was motivated to request to stay at your facility for
an extra night, looking to catch my breath. Brian arranged for that to
be done, did so in a way that made me feel welcome, and capped what was
the kind of trip one hopes to have with every supplier of goods and
services; to wit, with good will and an obvious effort to accommodate a

I am not above respectful complaints when things don’t go well, but
believe that when the opposite is true, one should say so.

In total, the company conducted itself in a way that simply encourages
more business…..”service” is always about “sales”…..but simply did
so by being gracious, efficient and reassuring.

Bravo to you for having such people on staff.

Related Posts

What’s New Around Here?
October 20, 2020 — by Bekka Oxley

At MORryde, we are all about keeping a fresh perspective on things. We enjoy seeking out new business and challenging ourselves to create products that are breakthroughs for the market. Constantly striving to set the bar higher is a goal we plan to keep for years to come. You can’t have a fresh perspective without […]

Navigating the Unknowns of COVID-19
September 23, 2020 — by Jack Enfield

Uneasy. Unpredictable. Unbelievable. That’s just the start of trying to describe business conditions with COVID-19 in 2020. It’s hard to believe it has been 6 months since we first heard that RV manufacturers were going to be shutting down in response to Indiana’s Stay-at-Home order. UNEASY The order was issued on March 23 and lasted […]

Look for the MORryde Logo
September 03, 2020 — by Jack Enfield

  For millennia, symbols and signs have been the foundation of communication. Because of this, logos have become a great way to create a powerful association between a company and its identity and core values. In today’s crowded marketplace, building a brand is essential for businesses and their chances for success. When MORryde entered the […]

What’s New Around Here?
October 20, 2020, — by Bekka Oxley
Navigating the Unknowns of COVID-19
September 23, 2020, — by Jack Enfield
Look for the MORryde Logo
September 03, 2020, — by Jack Enfield
What do you do?
August 12, 2020, — by Jack Enfield
“MOR than”
July 29, 2020, — by Jack Enfield