RAVING FANS

CUSTOMER SERVICE IS MORE THAN JUST A DEPARTMENT HERE.

Raving Fans

GREAT TEAM & PRODUCTS

June 29, 2017, Posted by Steve Grabert
The service was incredible starting with my initial phone call for information. The instructions for coming to the plant were very detailed and a great help. Allowing us to stay the night before our service was a great benefit. Rob knocked on our door shortly after 6:00 and explained what work was going to be done and got us into a service bay shortly after that. The service technicians were very helpful explaining what they were going to do to our trailer and the work was done in the time they told us. The office staff was very nice and we appreciated the sub sandwich for lunch. We had the CRE3000 system installed along with the wet bolt kit and a cross member and had new tires installed. The difference was noticeable as soon as we pulled out of the driveway at the plant. The ride is at least 50% better than before and the trailer handles better than it ever has, even when new. The trailer now goes where I want it, not me fighting to get the trailer back where it should be in the driving lane. Our return trip to eastern Ohio was made with 30 mph gusting crosswinds and I was able to cruise at the speed I wanted with minimal sway. Never could I tow in that much wind without reducing my speed to keep the trailer under control. Great thanks to everyone. Your products perform every bit as well as stated, if not better.
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