ABOVE AND BEYOND EXPECTATIONS
I have two experiences with MORryde. Both were above and beyond my expectations. My last experience started 8/15/17 when I called customer service for help with a missing bracket for one of two purchased TV mounts. Ryan from the Inside Sales Department returned the call within 1 hour of my call. He promised a diagram the following morning. I received it at 8:23 on the 16th. He called me and reported it will be shipped same day. Sure surprised me it arrived late afternoon on the 18th. Perfect. THANK YOU....THANK YOU.
In 2008 MORryde built a special super heavy-duty suspension and pin box for our special ordered DRV Elite. I wanted dual axles not tri axles.
This set up worked fantastic as we full timed for almost 5 years. We were trailering 20k to 30k miles annually. Great company MORryde.
- Jim Baird
THE DYNAMIC TRIO
I had the MoRyde CRE-3000, Crossmember and Wet Bolt Kit installed on my tandem axle towable toyhauler trailer. WOW what a difference. I am able to drive with confidence knowing if a Semi pulls next to me the trailer does not get sucked into the Semi trailer. Another benefit is, the drawers in the dining nook stay closed, before MoRyde, they would end up against the kitchen cabinets and stove across the isle. One of the people at the company that installed the system was so impressed with the system, she is going to install it on her tandem axle RV trailer.
I LOVE THE STEPABOVE™
Just installed my new Step Above steps and absolutely love them. After reading about them and doing little research, I called the tech department to make sure I was getting the right ones. They were very helpful making sure I got the right one.
WHAT A WONDERFUL EXPERIENCE
What a wonderful experience, doing business with MORryde!!!! You and your team are tops! Please tell all, "Thanks for a job well done!" You all exceeded my expectations. We got home to Ohio about 8:30 with no problems, other than having to drive in a torrential downpour on most of the Ohio Turnpike. Everyone of your customers that I spoke with while at your facility had nothing but positive comments about you folks. Being a retired Maintenance General Supervisor for a Division of GM, I know how difficult it is to please all of your customers, but apparently you have done just that. Kudos!
GREAT TEAM & PRODUCTS
The service was incredible starting with my initial phone call for information. The instructions for coming to the plant were very detailed and a great help. Allowing us to stay the night before our service was a great benefit. Rob knocked on our door shortly after 6:00 and explained what work was going to be done and got us into a service bay shortly after that. The service technicians were very helpful explaining what they were going to do to our trailer and the work was done in the time they told us. The office staff was very nice and we appreciated the sub sandwich for lunch. We had the CRE3000 system installed along with the wet bolt kit and a cross member and had new tires installed. The difference was noticeable as soon as we pulled out of the driveway at the plant. The ride is at least 50% better than before and the trailer handles better than it ever has, even when new. The trailer now goes where I want it, not me fighting to get the trailer back where it should be in the driving lane. Our return trip to eastern Ohio was made with 30 mph gusting crosswinds and I was able to cruise at the speed I wanted with minimal sway. Never could I tow in that much wind without reducing my speed to keep the trailer under control. Great thanks to everyone. Your products perform every bit as well as stated, if not better.
MORryde CONTINUES TO BE ONE OF THE BIG DOGS IN THE RV INDUSTRY. . .
I know you like success stories so here is mine. MORryde continues to be one of the big dogs in the RV industry because of their exceptional customer service! Yesterday we blew a rear tire on our 5th wheel. It slightly whacked a brake line which broke the next day. A couple of phone calls to MORryde for advice, a spare brake line, and we were back on the road! (We are not mechanics!)
MORryde JEEP SIDE MOUNT PROJECT
I really like the design of the mounting brackets. They are very secure, but easy to remove when necessary. The custom spigots I made were a lot of work, but look great and function well. I was also proud of myself for coming up with a security solution that locks the cap, vent hole and the can with a single, short cable.
I REALLY LIKE HOW SOLID THE STEPS ARE WHEN I GO UP AND DOWN
I purchased my set of StepAbove™ steps online. They arrived within 10 days of ordering. I ordered the hand rail with the steps. Install time was approximately 15 minutes for the steps and another 5 minutes for handrail. Very pleased with both! I really like how solid the steps are when I go up and down. Very good purchase!!!
I FOUND A WAY TO USE YOUR SLIDING TRAY AS MY BED STORAGE SYSTEM FOR MY TRUCK
I spent a huge amount of time researching bedslide type products for my 2017 DC Sport Tacoma 5ft bed. What I found is that the bedslide product for my truck actually weighs something like 160 lbs and costs over 1000.00 Then you add your tools- It just was not an option for me. After hours of research, I found a company called MORryde that makes heavy duty sliding trays for large vehicles/buses. I purchased a 39x60 unit from Amazon and it only weighs 80lbs. I made some custom brackets and used the existing Tacoma bedfloor bolts to fasten the unit down. No holes in my bed and I can pull it out anytime without damage to the vehicle. After the fact I discovered that MORryde also makes a 42x60" unit that might hold a little more. The MORryde drawer has an 800 lb capacity, which is more than enough for me. It does not slide out as far as the bed slide, but it slides out 60% which puts everything I need in reach. The model number I used is CTG60-3960W.
Saw one of these TV mounts at an RV show, finally figured out who sells them and where. I bought mine on Amazon. The mount some how wasn't right, so I called MORryde, talked to a customer service representative, and shot him a video of the problem. He got back to me and told me he would send one that was more heavy-duty. Great service. Thank you. The mount is great!